1. General
These Terms & Conditions apply to all work carried out by Tunbridge Wells Plumbers. Acceptance may be given verbally, in writing, or by allowing work to commence.
2. Rates & Working Hours
Monday – Friday
- £100 per hour (8:00am – 5:00pm)
- £120 per hour (5:00pm – 10:00pm)
- £160 per hour (10:00pm – 8:00am)
Saturday
- £100 per hour (8:00am – 5:00pm)
- £160 per hour (5:00pm – 8:00am)
Sunday
Additional Notes
- Minimum charge of 1 hour applies
- Emergency/out-of-hours rates will be confirmed in advance
3. Call-Out & Diagnostic Fees
- A call-out/diagnostic fee may apply, even if no further work is carried out
- Time spent diagnosing faults is chargeable
4. Quotations & Payment
- Quotes are valid for 30 days unless stated otherwise
- A 50% deposit may be required for larger jobs
- Full payment is strictly due immediately upon completion of works
- We reserve the right to suspend or withhold services until payment is received
5. Late Payments
- Any unpaid invoices may be subject to statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998
- Interest may be charged at 8% above Bank of England base rate
6. Materials
- All materials supplied are subject to a 10% markup
- This covers sourcing, collection, handling, and warranty support
- Materials remain the property of Tunbridge Wells Plumbers until paid for in full
7. Customer Responsibilities
- The customer must ensure safe and reasonable access to the work area
- The customer is responsible for ensuring systems are in a safe condition prior to work
- Where applicable, customers should isolate water or gas supplies before works begin
8. Parking & Access
- Suitable parking must be provided where possible
- Any parking charges, permits, or associated costs will be added to the final invoice
- If we are unable to carry out work due to lack of access or customer absence, a full charge may apply
9. Cancellations
- A minimum of 24 hours’ notice is required for cancellations
- Cancellations within 24 hours may be charged up to 50% of the booked work value
- Missed appointments may be charged at the full rate
10. Workmanship Guarantee
- Labour is guaranteed for 6 months from completion
This excludes:
- Customer-supplied materials
- Manufacturer defects
- Misuse, neglect, or accidental damage
- Pre-existing faults outside the agreed scope
11. Parts & Manufacturer Warranties
- All parts and materials are subject to manufacturer warranties only
- Tunbridge Wells Plumbers is not liable for manufacturer faults or failures
12. Liability
We are not liable for:
- Pre-existing issues not reasonably identifiable
- Hidden pipework, wiring, or structural defects
- Liability is strictly limited to the value of the work carried out
13. Additional Works
- Any work outside the agreed scope will be discussed and agreed before proceeding
- Additional work will be charged at applicable rates
14. Delays & Force Majeure
We are not liable for delays caused by events beyond our control, including but not limited to supplier delays, weather conditions, or unforeseen site issues
15. Waste & Clean-Up
- Work areas will be left in a clean and tidy condition
- Disposal of waste materials will be agreed prior to works
16. Acceptance
By accepting a quote, booking work, or allowing work to commence, you confirm that you have read and agree to these Terms & Conditions.
